Support

Try this in order:

1. Close and reopen the popup - license is re-checked on each open.
2. Open the Options page → Premium tab → click Already paid? Restore your license.
3. Enter your purchase email when prompted by ExtensionPay.
4. If still not working, email [email protected] with your purchase email and we'll fix it manually within minutes.

Try the following:

• Click the play button on the video first. Many platforms only fetch the video URL once playback starts. Vidora needs to see the network request to detect it.
• Click the Refresh scan button (circular arrow icon) in the popup header.
• Reload the page (F5) and re-open the popup.
• If the video is on YouTube, it won't work - Chrome Web Store policy blocks YouTube downloaders.
• If the video is DRM-protected (Netflix, Disney+, paid streaming), it cannot be downloaded by any tool.

This usually means the source CDN rejected one or more segments. Try:

• Make sure the video is still playing in the original tab when you start the download.
• Click Retry on the failed video card.
• For HLS streams, sometimes the lower-quality variant works when the highest fails - pick a lower quality from the dropdown.
• If consistent failure on a specific site, email us with the URL - we'll investigate.

Right-click the Vidora icon → Options → Settings tab → Language dropdown. Choose between Auto (browser), English, Español, Português (BR), Français, Deutsch.

30-day money back, no questions asked. Email [email protected] from your purchase email. Full details on our Refund Policy page.

Yes - any Chromium-based browser supports Chrome Web Store extensions. Microsoft Edge, Brave, Opera, Vivaldi all work. Just install from the Chrome Web Store.

Right-click the Vidora icon in your toolbar → Remove from Chrome… → confirm. All local data (settings, history) is wiped automatically. If you've purchased Pro, your license remains valid - you can reinstall anytime and restore it via your purchase email.